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Problems after starting the car in the morning!
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js10
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Dec 17, 2010, 9:35 PM
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Problems after starting the car in the morning!
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(This post was edited by js10 on Feb 28, 2011, 3:24 PM)
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Hammer Time
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Dec 18, 2010, 6:33 AM
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Re: Problems after starting the car in the morning!
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This car is under warranty. They don't have the luxury of saying they won't look at it. They are trying to exert authority that they don't have. I would contact the regional service manage at their zone office and explain the situation to them. The number will be in your owner's manual. There are lemon laws in many states that force them to buy the car back in this situation if they can't fix it after 3 tries. they may even volunteer to buy it back if it's that much of a problem to them. The regional service manager has authority to do things that the dealer does not so they are the next step.
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We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.
(This post was edited by Hammer Time on Dec 18, 2010, 6:33 AM)
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Jeff Norfolk
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Dec 18, 2010, 10:04 AM
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Re: Problems after starting the car in the morning!
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The issue they are having is not spending the time on your car nut spending the time and not being able to bill Ford for it. If it works the way it does with GM they can only bill a minimal amount of labor hours if nothing is found or repaired. (2hrs for GM) And you can't do that on every car. But that is not your fault anymore then that it's their fault that the car won't act up when they have it or that you live 30 miles away. Contact the Rep as Mr. Hammer said. They should be able to give the dealer an approval for extended car rental and a way to bill for the time spent. That's what this is about...money. As most things are nowadays.  Ford doesn't want to buy that car back anymore then you want to sell it back. Just make some calls and force them to do their job.
Jeff
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js10
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Dec 18, 2010, 11:33 PM
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(This post was edited by js10 on Feb 28, 2011, 3:24 PM)
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Hammer Time
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Dec 19, 2010, 5:46 AM
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I don't know if I would waste my time threatening them. Some good dealers would be OK with going over their head because it will help you and others just worry about themselves. The zone office can offer more things than the dealer can. I would just contact the zone office and take the decisions out of the dealer's hands. They have already verified the problem and already stated it is dangerous to drive so that all reinforces your case to get it resolved at all costs.
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Sidom
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Dec 19, 2010, 11:55 AM
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Re: Problems after starting the car in the morning!
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It doesn't matter if they are upset or not. Don't worry about their feelings. If you let them walk all over you.....they will...
As the others have mentioned all OEMs have buyback policies, they have to. No one wants to buyback a car. There are steps they go thru, usually a field engineer comes out and looks at the car before the buyback. Once it has been bought back it goes back to Detroit, is torn apart and the problem is found...
Google buyback policy & lemon law. Learn you rights and don't let them push you around.
If you allow it, they will do it.
Obviously they aren't worried about your feelings, why should you worry about theirs????
You don't have to be mean. Just be firm & unwavering. Knowing you rights will help. When they say something that just isn't so, you can firmly shoot it down....
You have to realize a buyback isn't going to be like buying the car, this is something only one person wants, you, they just want to you to take your (still theirs) car and go away.
(This post was edited by Sidom on Dec 19, 2010, 11:56 AM)
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js10
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Dec 19, 2010, 5:22 PM
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(This post was edited by js10 on Feb 28, 2011, 3:25 PM)
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Hammer Time
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Dec 19, 2010, 5:49 PM
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Re: Problems after starting the car in the morning!
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Believe me, You do not want to let them off the hook without resolving this. Once you are off warranty they will be more than willing to experiment at your expense and hold onto your car indefinitely. That could end up costing you thousands trying to resolve this issue. You have to get this resolved now.
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We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.
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Tom Greenleaf
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Dec 19, 2010, 6:02 PM
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Been watching:
Quote">>I haven't kept the documentation from the previous 2 times I had it there.<<"
Oops! Suggest you don't mention that to the Dealer but do get in contact with the folks in VA and get exact details of what you need to do.
Been thru one here for a friend. Car was possed with unreal troubles. Day 1 the dealer had to jump start it! It went downhill from there with more problems than you could count.
It worked and they finally took the car back but deducted for the miles it did accumlate!
Keep records and the names (sometimes just a first name and employee #) and some direct line phone #s if at all possible.
Good luck,
Tom
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js10
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Dec 19, 2010, 6:24 PM
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(This post was edited by js10 on Feb 28, 2011, 3:26 PM)
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js10
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Dec 20, 2010, 5:48 PM
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(This post was edited by js10 on Feb 28, 2011, 3:26 PM)
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Hammer Time
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Dec 20, 2010, 5:57 PM
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You did exactly the right thing. now that the regional manager is involved, he will stay with it until resolution and now it's documented with the factory. Stay o him until your satisfied with it. Don't let them stall too long.
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We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.
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Tom Greenleaf
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Dec 20, 2010, 6:41 PM
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You are on the right track. Keep a log of who said what and this doesn't go on forever. It's a freaking car and if nobody can figure it out than I would vote to give you a new one. I don't know of these as problem cars.
Hey - If you are supposed to hear from someone in two days mark the date now and you'd better hear from someone. It's happened to them now which is the best part so they don't think you are a total nut case.
This whole mess will probably some stupid connection or ground and they'll find it.
It's done for now and agree about the signals. Put a post-it note on the steering wheel to keep checking they're OFF if need be.
This too shall pass. Please let us know how it works out,
Tom
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JackThomas
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Jan 3, 2011, 11:21 PM
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Re: Problems after starting the car in the morning!
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Get the battery serves wire checked.other vice checked hole wiring of the car that it was not brok or short any were..
________
link deleted..... not allowed
(This post was edited by Hammer Time on Jan 4, 2011, 4:01 AM)
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js10
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Jan 7, 2011, 6:10 PM
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Re: Problems after starting the car in the morning!
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(This post was edited by js10 on Feb 28, 2011, 3:27 PM)
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Tom Greenleaf
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Jan 7, 2011, 6:30 PM
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Stick with it js10. I understand "temper" and it gets you nowhere fast. When the person you may be talking to isn't getting you help you need ask for their supervisor if need be. Stay cool - this will end and be fixed somehow, someway,
T
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Hammer Time
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Jan 7, 2011, 6:31 PM
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Don't worry about losing your temper. The wheel that squeaks the loudest gets the oil. Don't let them put it off too long as the warranty time is advancing.
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We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.
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js10
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Jan 7, 2011, 6:46 PM
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(This post was edited by js10 on Feb 28, 2011, 3:27 PM)
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Hammer Time
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Jan 7, 2011, 6:50 PM
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How they handle this situation is what you remember when your ready to buy your next car. If they don't handle this problem to your satisfaction, try another dealer next time. Now that the rep from Ford is involved, he will follow through on it and he has the authority to make decisions that the dealer doesn't have. You should be OK now.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.
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Tom Greenleaf
Ultimate Carjunky
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Jan 7, 2011, 6:51 PM
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Yes and no HT - too much temper and especially if language get involved ends you up listening to "elevator" music on hold for hours - arggh. One comment made by a customer who did get a troublesome problem was the comment "I bought a new car, and expect it to behave as such" and that worked magic,
T
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js10
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Jan 13, 2011, 3:33 PM
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(This post was edited by js10 on Feb 28, 2011, 3:27 PM)
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Hammer Time
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Jan 13, 2011, 4:12 PM
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I like your plan. Make is clear to them that if it's not fixed this time, they are buying it back.
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We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.
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js10
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Jan 18, 2011, 11:05 PM
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(This post was edited by js10 on Feb 28, 2011, 3:27 PM)
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js10
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Jan 23, 2011, 8:21 AM
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(This post was edited by js10 on Feb 28, 2011, 3:28 PM)
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