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Car owners pains to find good mechanics


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mechanicmaster
Novice

May 31, 2014, 2:30 PM

Post #1 of 14 (1035 views)
Car owners pains to find good mechanics Sign In

Hi, I am a new mechanic in process of opening a shop soon. Can you please share your thoughts about pains of an average car owner when she/he have to find a mechanic to fix their car?

What kind of problems/dilemas they have when their car needs a repair?

Thanks


Hammer Time
Ultimate Carjunky / Moderator
Hammer Time profile image

May 31, 2014, 2:45 PM

Post #2 of 14 (1028 views)
Re: Car owners pains to find good mechanics Sign In

If you have to ask that question it really makes me wonder if you would even be qualified to operate a repair shop.



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We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.



mechanicmaster
Novice

May 31, 2014, 2:47 PM

Post #3 of 14 (1025 views)
Re: Car owners pains to find good mechanics Sign In

Thanks for your comment.

I never needed to take my car to a mechanic because I fix my car myself.


Discretesignals
Ultimate Carjunky / Moderator
Discretesignals profile image

May 31, 2014, 2:49 PM

Post #4 of 14 (1024 views)
Re: Car owners pains to find good mechanics Sign In

Is this a spammer?





Since we volunteer our time and knowledge, we ask for you to please follow up when a problem is resolved.

(This post was edited by Discretesignals on May 31, 2014, 2:50 PM)


Hammer Time
Ultimate Carjunky / Moderator
Hammer Time profile image

May 31, 2014, 2:51 PM

Post #5 of 14 (1019 views)
Re: Car owners pains to find good mechanics Sign In

From Canada, not likely



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.



mechanicmaster
Novice

May 31, 2014, 2:54 PM

Post #6 of 14 (1014 views)
Re: Car owners pains to find good mechanics Sign In

I m not a spammer. It is a legitimate question. What are the pains of car owners seeking help to fix their cars. How can a mechanic address those pain?


Hammer Time
Ultimate Carjunky / Moderator
Hammer Time profile image

May 31, 2014, 2:56 PM

Post #7 of 14 (1011 views)
Re: Car owners pains to find good mechanics Sign In

Just asking the question tells me you have never worked in the trade which gives you virtually no chance of success in this business. Don't you have to be licensed to work in the trade in Canada?



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.



mechanicmaster
Novice

May 31, 2014, 3:00 PM

Post #8 of 14 (1008 views)
Re: Car owners pains to find good mechanics Sign In

I m not here for you to judge my professionalism.
I am a licensed mechanic and have a EMBA from one of the top business schools in the US.
My background is mechanical engineering with Ms in Dynamic Fluids....

I have asked a question which I believe is valid.
Some times we miss on very basics and focus on technical issues that forget "customers"


Discretesignals
Ultimate Carjunky / Moderator
Discretesignals profile image

May 31, 2014, 3:01 PM

Post #9 of 14 (1007 views)
Re: Car owners pains to find good mechanics Sign In

Price, reputation, honesty, timeliness of repairs...the usual stuff that any customer expects. To address those pains you try to meet your customers' expectations the best way you know how.

If your starting up a repair shop, why are you asking these questions? You should already know the answers even before you consider starting up a business.





Since we volunteer our time and knowledge, we ask for you to please follow up when a problem is resolved.

(This post was edited by Discretesignals on May 31, 2014, 3:03 PM)


mechanicmaster
Novice

May 31, 2014, 3:15 PM

Post #10 of 14 (996 views)
Re: Car owners pains to find good mechanics Sign In

Right but how do you find a mechanic that has those qualities you have mentioned? I think this is the first pain.

Asking a question doesn't mean you don't know the answers. It means you want to know more that what you already know. ( know the unknowns)


mechanicmaster
Novice

Jun 1, 2014, 2:57 AM

Post #11 of 14 (963 views)
Re: Car owners pains to find good mechanics Sign In

So the next question is how do you find a good mechanic that has all those qualities?

Anyone?


Hammer Time
Ultimate Carjunky / Moderator
Hammer Time profile image

Jun 1, 2014, 4:42 AM

Post #12 of 14 (962 views)
Re: Car owners pains to find good mechanics Sign In

Word of mouth.....................

reputation travels, both good and bad.

Advertising lies



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.



mechanicmaster
Novice

Jun 1, 2014, 4:59 AM

Post #13 of 14 (959 views)
Re: Car owners pains to find good mechanics Sign In

Makes sense.

What is the best advertising strategy for a mechanic shop? If the word of mouth is the number 1 lead generation, do you think its worth to spend money on advertising? and how does internet change this for a mechanic shop?

In other words, is there anything that you as a mechanic would have wanted to do to address "customer pain = finding a good mechanic"? which leads into more customers for your business.


In Reply To


Hammer Time
Ultimate Carjunky / Moderator
Hammer Time profile image

Jun 1, 2014, 5:08 AM

Post #14 of 14 (957 views)
Re: Car owners pains to find good mechanics Sign In

First you will have to determine your business plan and who your target customer will be. There are many different types of repair facilities. Some specialize in certain areas, some target the hardest of diagnostics and electrical work, some cater to the bottom feeder customer and others go after the premier, "well to do" customer. You rarely find a shop that appeals to both types of customer. The shop location may have a lot to say about that too. What type of business you operate will determine what type of customer you will target and that will determine what type of advertising will work best for you.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.







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