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when to use dealerships for repairs
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CP
Anonymous Poster
pissalic@yahoo.com
Mar 28, 2007, 4:23 PM
Post #1 of 2
(1431 views)
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when to use dealerships for repairs
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Should I use the Huyndai dealership to replace my timing belt? rear brakes? Or go to a local mechanic.
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DanD
Veteran
/ Moderator
Mar 29, 2007, 3:51 AM
Post #2 of 2
(1423 views)
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Re: when to use dealerships for repairs
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I’m an independent garage owner so no doubt I’m bias on the subject and say support the local independent shop.
That being said you need to do a little research on the place that you are thinking of dealing with.
Go in and introduce yourself; we’re just like anyone else and enjoy (most times) getting to know new people. How comfortable did you feel talking with the operator and the techs; if you weren’t then ask yourself why. Personalities have to click or you won’t feel good about leaving your vehicle there.
What experience do they have working on Hyundai’s; references; do they offer any; if so get and use them. A couple of phone calls may tell you all you want to know about this garage; good, bad or indifferent.
Ask to see their credentials; anyone can call themselves a “mechanic” but what training have they completed?
What brand and quality of replacement parts will they be using on your vehicle; warranties on these parts? Once you know what they’re using go and do a goolge on them; give a read of that manufactures propaganda; do you want these parts on your vehicle.
Labour rate; how do they calculate it, is it strait time, as in clock on and then off when they’re done or do they use a published flat rate guide that tells them how long the repair should take. With flat rate they will be able to give you a more accurate estimate(s). Plus you would not be paying a tech to drag his/her feet stretching the time out. LOL Flat rate works both for the customer and the shop operator in my opinion.
Maybe start off with a few smaller jobs such as basic servicing; during which they could estimate any future repairs. At the end of the day; how did you feel after dealing with them; no one gets a warm fuzzy feeling after spending money on their vehicle but you’ll have a feeling of whether you were treated professionally or not.
Dan.
Canadian "EH"
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