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02 VW GTI Does this sound right? (engine light issue)
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engine lighted
Anonymous Poster
xenocide72@comcast.net
Jan 8, 2009, 4:48 PM
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02 VW GTI Does this sound right? (engine light issue)
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My engine light came on and stayed on for two weeks then went off. When I dropped off the car a week later at the dealer for another issue I told them about it. Later that day they said the problem with the CE light was that I needed a new fuel pump relay (total cost $140).
Ok. 1 week later the light is back on.
Thoughts?
(This post was edited by Tom Greenleaf on Jan 9, 2009, 4:30 AM)
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Loren Champlain Sr
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Jan 8, 2009, 4:59 PM
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Re: Does this sound right? (engine light issue)
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Never heard of a relay causing a 'Check Engine' light. Probably misunderstanding. Might want to question them again. Ask what DTC they came up with the first time. What was the 'other' reason you took it in for? They should rescan the PCM again.
Loren
SW Washington
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Anonymous Poster
Jan 8, 2009, 7:31 PM
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Re: Does this sound right? (engine light issue)
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The other reasons were for a new tire and a leak in the sunroof area - totally unrelated. I told them about the check engine light though too when I dropped the car off and they definitely said that the relay was the cause when I picked it up. When I called them back today I basically asked the 'receptionist' guy how they came up with the fact that the relay needed replacing in the first place. He said he would ask the mechanic who worked on it and call me back friday. Going by what you said there wouldn't even be a DTC for a bad relay then?
Would I have been experiencing any other problems with the car if the relay was bad?
My fear is that either the relay wasn't bad and they just said it was and replaced it (maybe they have a surplus of new relays sitting around) or they didn't even do anything and just charged me.
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Loren Champlain Sr
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Jan 8, 2009, 7:42 PM
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Re: Does this sound right? (engine light issue)
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There's gotta be a lack of communication, somewhere. Number one, it is rare, but possible, for a relay to 'come and go' especially with temperature. Number two, I would think that you would have been having drivability symptoms to go along with it. The fuel pump relay supplies voltage to the fuel pump. Period. If it 'dies', the car doesn't run. Period. What year, make, model are we dealing with? You may want to wait until you hear back from the tech., then let us know what his response is. Depending on what 'is' means. 
Loren
SW Washington
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Jan 9, 2009, 4:10 AM
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Re: Does this sound right? (engine light issue)
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There's gotta be a lack of communication, somewhere. Number one, it is rare, but possible, for a relay to 'come and go' especially with temperature. Number two, I would think that you would have been having drivability symptoms to go along with it. The fuel pump relay supplies voltage to the fuel pump. Period. If it 'dies', the car doesn't run. Period. What year, make, model are we dealing with? You may want to wait until you hear back from the tech., then let us know what his response is. Depending on what 'is' means.
VW 2002 GTI.
Certainly didn't have any issues previously as far as the car not running!
Will report back later with tech's reply.
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Jan 9, 2009, 4:54 PM
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Re: Does this sound right? (engine light issue)
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talked to the vw service dept. they said the tech found a record of 12 'faults' in the system. These faults related to a bunch of different things including issues with different cylinders, fuel injectors, etc. There was also a fault that showed the engine was 'running lean'. They figured that replacing the fuel pump relay would be the best way to remedy all the problems since its somewhat involved with everything that came back from the report/scan.
The guy said that the fact that the light came back on shows that that the relay wasn't the problem after all (oh well i guess!). I have another appointment set up next week at great inconvenience
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Loren Champlain Sr
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Jan 9, 2009, 5:09 PM
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Re: Does this sound right? (engine light issue)
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After you get your refund for the faulty diagnosis and relay, is there another VW dealer or independent shop you could take it to?
Loren
SW Washington
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Tom Greenleaf
Ultimate Carjunky
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Jan 9, 2009, 7:08 PM
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Re: Does this sound right? (engine light issue)
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Right on Loren!
After they start replacing the license tag bolts in the rear and make it all the way to the front ones I'm sure they'll have stumbled on what the trouble is! OMG........
T
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Jan 9, 2009, 8:48 PM
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Re: Does this sound right? (engine light issue)
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After you get your refund for the faulty diagnosis and relay., is there another VW dealer or independent shop you could take it to?
is this a reasonable course of action? How would I pursue this?
This was the first time I brought it to this dealer after a recent move to the area. I had no problems with my previous dealer service department (which is actually only an extra 10 minutes away).
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Loren Champlain Sr
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Jan 9, 2009, 10:25 PM
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Re: Does this sound right? (engine light issue)
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Well, my personal opinion...Not that of CarJunky: I've been in business 25 yrs. (I've been in the business nearly 40 yrs.) If we can't diagnose the problem, we don't charge the customer. Nobody is purfekt.  We make mistakes, too. If we diagnose a problem incorrectly, I don't charge the customer. Period. Or, we keep looking at no additional charge until we figure it out. And that isn't by throwing parts at it at the customer's expense. If we can't figure it out, that isn't the customer's fault. It's ours. We've spent hours and hours trying to find a problem. If we can't find it, well, who's fault is that? It's ours. You are paying premium dollars taking the car to a dealer (supposedly, THE GUY) that specializes in that particular type vehicle. Us, independents, have to deal with every year, make, and model. One would think that, if anyone, it would be the dealer that would give you the straight dope. I hate to say this, but as the economy has sluffed, I'm afraid we'll be seeing more and more of this type of stuff. If they don't sell, they don't eat. My employees are paid hourly. Period. The more they sell, the harder they have to work. No commision, no incentives, just do a good job and you get to keep yours. I've probably said more that I should have, but it's my personal opinion. And, you asked.
You asked me how to approach this; I would, very nicely, state that since this was mis-diagnosed, I'd like a refund of the diagnostic charges and the relay that didn't correct the problem. Of course, it's entirely up to you if you want to give them a second chance, which is absolutely not out of the question, but you shouldn't be charged for another diagnostic check, in my opinion.
Oh, boy. I really mouthed off, that time. Okay, guys...let me have it.
Loren
SW Washington
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Jan 10, 2009, 5:49 AM
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Re: Does this sound right? (engine light issue)
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There are some good points. I guess they could basically replace the whole fuel system piece by piece and charge me for it until the EL stops coming on. Of course they can say that the fuel pump relay was in fact part of the problem (sorry no refund) and that the EL coming back on represents the fact that my car does have a ton of other related problems that need fixing - the relay was just the first step
Well I figure that going back and at least giving them a second (and probably final chance) will increase my chances of getting a refund on the initial mis-diagnosis (Then again I feel I might me entering into a bottomless quicksand pit with this issue). Additionally since I am going through the VW dealer I figure there is a chain of command I can go up if I don't get satisfaction?
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