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Citroen xsara picasso lost key problem


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Hayesy
New User

Oct 24, 2010, 4:48 AM

Post #1 of 2 (2074 views)
Citroen xsara picasso lost key problem Sign In

Please can you help, i lost my car key a couple of weeks back and stupidly it was my only one, so on monday afternoon i managed to get it towed to the garage where i had a new key waiting, on arrival i was told it would take around 30 minutes to reprogramme, after about an hour an half i was sent away as it wouldnt work, and told they would try again tomorrow, the following evening i was called by the garage to be told they needed to order a coil to override the immobiliser or something along those lines at an extra 20 pound, on the wednesday they rang and told me the coil wouldnt work and theyd order a new key just in case the other was faulty which didnt work either, on the thursaday i spoek to them and they told me it was the wiring and my car needed rewiring at a charge of 100 pound plus vat, which eventually i agreed to, so friday came and the garage rang me 1 minute before it shut and told me the rewiring hadnt worked and my computer needed a new ecu at a cost of 800 quid and the 160 pound for the work they had already completed which hadnt fixed my car so i dont agree i should have to pay this, theres no way i can afford 960 pound and the car is only worth 1500 roughly, please could you help me on where i stand i what action i should take next, when my car went to the garage it was worlking perfectly fine all that was wrong was id lost my key


Sidom
Veteran / Moderator
Sidom profile image

Oct 24, 2010, 2:07 PM

Post #2 of 2 (2069 views)
Re: Citroen xsara picasso lost key problem Sign In

Normally I like to hear both sides of a story to get the full picture but there are a couple of points you bring out that just doesn't make any sense.....

I don't see this brand just due to it's not as big of seller here but programming keys is common to a lot of makes right now.

The thing that doesn't make sense is the car was starting & running fine (I'm assuming) and you just lost a key. While it's entirely possible something else had failed (it does happen) I have just never seen a series of failures like this.

At this point you shouldn't let this shop do anything else. I would advise going to a dealer for this, they would be the most familiar with the process and hopefully be able to tell you if this was in fact an unfortunate series of failures or tech error.....






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