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2007 Passat Estate - issues since garage cam belt replacement.
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AshBlewer
New User
Aug 30, 2016, 5:26 AM
Post #1 of 2
(1147 views)
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2007 Passat Estate - issues since garage cam belt replacement.
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Hi
The clutch on my 2007 Passat Estate went and needed replacement, at the same time the cam belt was replaced and upon collection of the vehicle after day or so of light use, the car broke down and according to the road side technician the tensioner pulley had been badly fitted and therefor the cam belt had become loose.
The car was recovered to the same garage and has been with them for approximately 5 weeks until I'm told today it is ready for collection.
In that time period, I have had numerous calls from the garage saying that various issues have become apparent since the damage caused to the engine because of the mistakes made in fitting the cam belt.
They have updated me when asked by phone but have until now avoided responding to me in writing.
Below is the email chain between me and the garage - if anyone could spare a few minutes to read through and consider my position / offer any advice ahead of collecting the car it would be a great help and much appreciated.
Read from the bottom up...
Thanks
Ash
From: M Garage>
Sent: 30 August 2016 11:55
To: Ashley Blewer
Subject: Re: PASSAT FAULT vn07dko
replaced cambelt after tensioner stud failed further investigation showed damage to rockers. replaced exhaust rocker shaft and all rockers, while fitting back the mechanical pump on the end of head was cracked.we replaced this with new part.the pump and rockers are warrenty for a year. then was unable to start car, diagnostic check come up with number 2 injector fault.cromnall garage also diagnosed the fault as number 2 injector so we removed the injectors and took them to redoak garage to be tested, simon at redoak then diagnosed the fault is down to wear in the head due to high mileage. to get over this fault we fitted a different seal to number 2 injector.since we have covered around 40 miles on roadtest with no faults.
the fault on the head is common on high mileage vehicles
----- Original Message -----
From: Ashley Blewer
To: M Garage
Sent: Tuesday, August 30, 2016 10:34 AM
Subject: Re: PASSAT FAULT vn07dko
Hi
Thanks for email - can I have more detail please ie what issues have arisen and why etc.
Thanks
Sent from my iPhone
On 30 Aug 2016, at 10:11, M Garage wrote:
Replaced exhaust rocker shaft, including all rockers on exhaust shaft after stud failed on cambelt tensioner.
Fault found to be overfueling, due to wear on cylinder head where injectors are located, this issue is simply due to age, mileage, wear and tear.
Warantee relates to cambelt, rocker shaft and rockers.
We are not responsible for generall age related to wear and tear.
----- Original Message -----
From: Ashley Blewer
To: M Garage
Sent: Thursday, August 18, 2016 12:15 PM
Subject: Fw: PASSAT FAULT vn07dko
Afternoon
Bob, I received your voicemail from yesterday this morning and am very concerned that you have now found further issues with the car, can you please confirm in detail what the issues now are? And respond to my email below please.
Thanks
Ash
From: Ashley Blewer <Ashley_Blewer@hotmail.co.uk>
Sent: 15 August 2016 12:44
To: M…… Garage
Subject: Re: PASSAT FAULT vn07dko
Good morning
The car has been with you a long time now and I would like a full detailed report of the work that has been carried out during that period please.
As I recall, having completed the clutch repair and cam belt replacement work required initially, I collected the car from you on Friday 29th of July, and the vehicle / engine itself was running fine until Tuesday 2nd of August when it broke down due to engine failure in the traffic having left for home from work.
The roadside technician report (attached) states clearly that this was due to the 'tensioner pulley' having been incorrectly secured and subsequently as agreed with yourselves - the car was recovered back to the garage for your attention so repairs could be made to any damage as result, as per your email below.
Since collecting the car again last Tuesday having been notified it was fully repaired and road ready, it was very apparent when driving the car that this was not the case. An engine fault which developed since the last time I had possession of the car ie before the breakdown on 02/08/16 had made driving very uncomfortable (due to what I can only describe as a shuddering and lack of power) and I immediately returned the car to you once again.
Bob has explained that a series of valves might have been the issue and would need further attention - given that I have only very basic appreciation of vehicle mechanics, can you please confirm and detail what those issues were and why the engine performance was so bad and also what steps have been taken to rectify the situation / what assurances you can give me that permanent damage hasn't occurred as a result, as I am very concerned.
Also, if and when the car will be ready (if at all) as my insurance is due for renewal and if it is damaged beyond repair, I don't want to pay the cancellation charges of the policy if it is therefore unnecessary.
I'd like to add that I've had to use a further vehicle recovery to get the car back to your garage when it broke down at my cost and I'm very concerned that you have mentioned there will be costs for the parts whilst you cover the labour of the valves etc.
If you could provide a detailed update, it would be much appreciated.
Many thanks
Ash
(This post was edited by AshBlewer on Aug 30, 2016, 5:27 AM)
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Tom Greenleaf
Ultimate Carjunky
/ Moderator
Aug 30, 2016, 6:46 AM
Post #2 of 2
(1132 views)
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Re: 2007 Passat Estate - issues since garage cam belt replacement.
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All that and I see it broke same day or so from preventative work - correct?
Sure seems they know they screwed up and waiting you out as they don't want to take on damage they should have prevented or seen while in there that day not now when you know it just got expensive.
Your call on how to proceed. Second opinions in writing and get it out of there with careful documented inspections of damage by real techs.
Decide on how to proceed with that for the fix on your own with a consult legally probably suggested,
T
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