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Who is at fault?

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New User

Jan 16, 2018, 6:39 PM

Post #1 of 3 (368 views)
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I have a used Lincoln MKZ 2011, 50000 miles.

My car stalled during a cold New York day. I called roadside. They came to jumpstart my car. The roadside tech used an air bag to pump open the door and used a rod to pry open the lock.

When he left, the power door lock would not work and the driver door would not respond to key fob. Have to manually lock and unlock door.

When I took car to mechanic, they said that the car door latch actuator was broken and needs to be replaced.

When roadside rep called and asked me what it was, I told him. He said they would not cover the damage as this is an electrical issue and was caused by cold weather that the rep did not break my car door mechanism.

Is he lying? Should I pursue this in small claims court?

Hammer Time
Ultimate Carjunky / Moderator
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Jan 16, 2018, 8:11 PM

Post #2 of 3 (352 views)
Re: Who is at fault? Sign In

No, he's not lying. It has nothing to do with his opening the door.


We offer help in answering questions, clarifying things or giving advice but we are not a substitute for an on-site inspection by a professional.

Tom Greenleaf
Ultimate Carjunky / Moderator
Tom Greenleaf profile image

Jan 17, 2018, 4:47 AM

Post #3 of 3 (342 views)
Re: Who is at fault? Sign In

Tony? Why if you had a key did any road service have to force open the door? Cold alone it could be frozen shut go warm up the whole car is the solution or an assortment of other ways that air bag and rod trick usually reserved for no spare keys or known locked in a vehicle.

They normally make you sign a waiver that if forcing it open does any damage they take no responsibility if that did break it.
Lots of plastic junk inside actuators (a motor pushes a rod) bust quite easily when cold, old, forced even by key some frozen actuators prevent key from working.
IDK - if door not bent now and only an actuator needed to fix this what's the problem? Stuff like that happens lots more in extremes and it was,


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